I am the voice that calms the mother breathing life into her infant son. I am the invisible hand that holds and comforts the elderly man who woke up and found his wife of 50 years had passed away during the night. I am the friend who talks the disgruntled teenager out of ending her own life. I sent help when you had your first automobile accident.
I am the one who tries to obtain the information from callers to ensure that the scene is safe for those I dispatch to emergencies – all the while anticipating the worst and hoping for the best.
I am the psychologist who readily adapts by language and tone of voice to serve the needs of my callers with compassion and understanding. I am the ears that listen to the needs of all those I serve.
I have heard the screams of faceless people I will never meet nor forget. I have cried at the atrocities of mankind and rejoiced at the miracle of life.
I was there, though unseen, by my comrades in the field during the most trying emergencies. I have tried to visualize the scene to coincide with the voices I have heard.
I am usually not privy to the outcome of the call, and so I wonder…I am the one who works weekends, strange shifts, and holidays. Children do not say they want my job when they grow up. Yet, I am at this vocation by choice. Those I help do not call back to say thank you. Still, there is comfort in the challenge, integrity, and the purpose of my employment.
I am thankful to provide such a meaningful service. I am a mother, a father, sister, brother, son, or a daughter. I am here when you need me and still here when you don’t. My office is never empty, and the work here is never done. I am always on call. The training is strenuous, demanding, and endless. No two days at work are ever the same.
Who Am I?
I am an emergency dispatcher, and I am proud